Request deletion from inside the app
- Open FusionEco FieldOps and sign in.
- Go to Profile.
- Select Account & Privacy.
- Tap Request Account Deletion.
- Confirm the request. You will receive an acknowledgement by email.
Request deletion without the app
If you can no longer sign in, email privacy@fusioneco.com from your registered work email address with the subject line "FieldOps account deletion request", including:
- Your full name
- Your registered work email address
- Your organisation or employer name
- Your employee or technician ID, if known
We may ask for additional information to verify your identity before acting on the request.
What happens next
FieldOps accounts are provisioned and managed by your employer or the facilities management company you work for. A deletion request is therefore routed to your organisation's administrator for authorisation before it is actioned.
Once the request is verified and authorised, we delete or irreversibly anonymise your account and personal data. Verified requests are actioned within 30 days. Residual copies held in secure backups are removed on the normal backup rotation cycle.
What is deleted and what is retained
| Data | Outcome | Retention |
|---|---|---|
| Name, work email, phone number, employee/technician ID, job role | Deleted | Removed within 30 days of a verified request |
| Login credentials and session tokens | Deleted | Revoked immediately, removed within 30 days |
| Push notification token, device identifiers | Deleted | Removed within 30 days |
| Offline data stored on your device | Deleted | Removed on sign-out or uninstall |
| Profile photograph, if provided | Deleted | Removed within 30 days |
| Work orders, PPM and inspection records, readings, asset maintenance history, field evidence | Retained by your organisation — your identifying details within these records are replaced with an anonymised reference | For the retention period set by your organisation's policy and its contract with FusionEco |
| Security and audit logs | Retained in anonymised or pseudonymised form | As required for security, legal and compliance purposes |
Work orders, inspections and maintenance records are your organisation's operational and compliance records, often subject to legal, health-and-safety or contractual retention requirements. They cannot be erased at the request of an individual user, but your identity is removed from them where retention is required.
Contact
Questions about deletion, or about how your data is handled:
[Registered company name]
[Registered address]